General Information

Online Order

Please select artwork first, then add it into your "SHOPPING BASKET" by clicking "ORDER NOW". The "SHOPPING BASKET" will open up, showing all the articles that have already been added to the shopping basket. It automatically calculates the total amount including all taxes within the European Union. To finalize the ordering process, click "PROCEED TO PURCHASE" .If you want to complete your order, click again on "PROCEED TO PURCHASE" and fill out the following forms on the next pages with your name, address, Email and your payment information. The order amount will be deposited on your card as a reservation payment until your order has either been sent (then the amount will be booked) or cancelled (then the amount will be released). If you have any question regarding this, or difficulties within the ordering process, please don't hesitate to contact us via E-mail on or by telephone on +49 89 24 208 357 from Monday-Friday, 10 am–6 pm CET. For information on the different shipping and payment methods, simply click "DELIVERY”. We will contact you within the next two working days to give you more detailed information about shipping methods.

Phone order

In order to improve our services, we have now added the possibility to order by phone during our service hours (Monday-Friday, 10 am–6 pm CET). Our customer service team will be happy to assist you. Feel free to call us on +49 89 24 208 357!

Personal collecting advice

Please don't hesitate to ask for assistance and advice. Our team of art historians and curators is glad to give you additional information concerning any artwork and artist.
Please don't hesitate to contact us via E-mail or by telephone on +49 89 24 208 357 from Monday-Friday, 10 am–6 pm CET.

Payment by credit card

The following payment methods are accepted: MASTERCARD, VISA, AMERICAN EXPRESS, PayPal and bank transfer.

If you choose to pay by credit card, please chose your type of "credit card" in our checkout – step "SECURE PAYMENT" and enter your credit card data on our payment site. uses the state-of-the-art server security software GEO TRUST with SSL encryption, which provides a safe and bug-proof transmission of your credit card data. The order amount will be deposited on your card as a reservation payment until your order has either been sent (then the amount will be charged) or cancelled (then the amount will be released).

Security SSL technology

Digital security systems ensure the encrypted transmission of your personal data. Furthermore, technical measures protect our website against damages, destruction or unauthorized access. The SSL connection (Secure Socket Layer) provides a safe transmission of your personal data, including credit and account information. The encrypted data is only deciphered when used by the payment system. This means that all credit card information (numbers, expiry dates etc) will be handled with an encrypted protocol automatically to ensure that neither artsation GmbH, nor third parties have access to this information. This credit card information will only be used again after purchase transaction in the case of eventual refunds.


The relevant currency is determined by your location: Payments as well as refunds for shipments to Great Britain are invoiced in Pound Sterling (GBP). Payments as well as refunds for shipments to the US, Canada, and Mexico are invoiced in US dollar (USD).
Payments as well as refunds for shipments to all the other countries are invoiced in Euro (EUR).


1. Shipping methods and delivery costs

Shipping options through shipping partners of artsation GmbH
If you would like to use the services of one of artsation GmbH's shipping partners, you will get offers by at least one of our partners 1-2 working days after your purchase. Should none of the offers suit your taste for whatever reason, you can always assign your own shipping partner at any time.
Due to the diversities of shipping regulations, distances, possible custom fees and/or size of the purchased items please understand that prices can vary greatly, thus each shipping offer has to be individual.

Shipping through a shipping partner of your choice
Should you be familiar with art transportation and already work with your own logistic partner, you can always choose to handle shipment with your own transport provider. In this case we will provide you and/or your shipping partner with the necessary information concerning the local pickup, times etc. to assure a quick and swift handling.

2. Shipping and Insurance

The goods are insured during transport against theft and accidental damage. Once you have taken your delivery receipt and confirmed by your signature, the insurance cover expires.

3. Delivery

The artwork is ready to ship usually within 14 days after receipt of full payment and agreeing to the terms of delivery. Please understand that we will not deliver art to Mailboxes.

Customs duties and taxes within the European Union

No additional taxes or customs duties are charged for articles that are shipped within the European Union. The articles’ prices and shipping costs include VAT and are thus listed as gross prices. The following countries are members of the European Union: Germany
Great Britain
The Netherlands
The Czech Republic
Cyprus (southern part)

Customs duties and taxes in terms of non-European countries

In case of shipments that are made to non-European countries, no VAT is charged. As soon as the articles arrive at the destination, sales tax on imports as well as customs duties and handling costs will be determined by the respective customs office. By submitting your order you undertake to guarantee the import of the respective articles by paying and/or delivering the necessary information. Please be aware that import regulations vary from country to country.